This framework includes actions that help you add functionalities to your case management app, such as:

• Process audit - Keep track of process transactions during the entire life cycle of a case.

• Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.

• Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.

• Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

Would you like to see a Case Management app already implemented? Check OutTracker app in Forge. OutTracker is a customer service web app that showcases the Case Management framework capabilities.