Digital transformation in healthcare: Unlocking better outcomes

Digital transformation goes beyond digitization (like converting analog records to digital files) or digitalization (using technology to improve a single process). It’s a strategic overhaul of a healthcare organization's culture, operations, and business model so that it can use the power of digital assets for better patient outcomes and operational resilience.

The goal, as a National Medicine Library study puts it, is to use technology to make providers more productive and connect them better with patients.

Examples of digital transformation in healthcare industry

The healthcare industry’s digital transformation is driven by new technologies and by what patients now expect. Here are some key examples of how it’s happening:

Electronic health records (EHRs)

EHRs are now the main hub for patient information, and they enable different systems to share data smoothly and securely between different systems. For example, the American Hospital Association found that for most virtual doctor visits, patients didn't need a follow-up visit in person for 90 days. This shows how connected data improves care.

Virtual care

The pandemic showed us the importance of virtual care. A CDC study found that between 2019 and 2021, the number of doctors using telemedicine jumped from 16% to over 80%. This makes it easier for patients to have access to healthcare, especially in rural areas. Luz Saúde is a great example of building a modern mix of virtual and in-person care.

Artificial Intelligence

AI is changing everything, from clinical work to office tasks. According to a recent study by Deloitte, the majority of healthcare executives surveyed are planning to explore AI usage. The use of AI in the healthcare industry includes:

• Predictive analytics: AI can analyze vast datasets to predict patient readmission risks or disease outbreaks.
• Clinical decision support: AI-powered tools assist healthcare workers by analyzing medical images and providing real-time diagnostic support.
• Administrative automation: Artificial intelligence streamlines tasks like patient scheduling, billing, and record-keeping. The Acacium Group case study, for instance, highlights how a generative AI app saved 2,000 hours per day by replacing the previous manual process.

Smart medical devices and wearables

Integration of medical things (IoMT) devices like smartwatches and remote patient monitors are providing real-time health data. This allows doctors to keep a close eye on patients and catch problems early. This trend is a key part of the new hospital management systems and apps that OutSystems helps build.

Impact and benefits of digital transformation in healthcare

Digital transformation has major benefits for hospital leaders and patients.

• Better patient experience: Digital tools let patients access their health information, book appointments online, and communicate with their care team easily. This makes them feel more involved and leads to better health habits.
• Improved care quality: Data from connected technologies contribute to a full picture of a patient's health. This leads to personalized treatment plans and continuous monitoring of ongoing conditions.
• Cost reduction: Automation and streamlined workflows reduce the administrative burden on clinical staff, allowing them to spend more time with patients and less time dealing with tasks like scheduling appointments and record-keeping. This optimization of resources and labor leads directly to cost savings.
• Stronger security: Digital transformation improves security and helps organizations follow rules like HIPAA. Modern, cloud-based platforms offer strong data protection, which reduces the risks that come with old systems.
• Faster innovation: Modern IT systems let organizations build new apps and services quickly. This means they can respond to new needs and stay ahead of the curve.

Challenges of digital transformation in healthcare

Digital transformation success requires addressing these challenges first.

• Old systems and separated data: Many healthcare providers are tethered to outdated systems that are expensive, hard to secure, and lack integration to each other. This creates separate data silos that make it hard to provide coordinated care.
• Complex rules and compliance: Patient health information is sensitive. Digital projects must comply with regulationsHIPAA and GDPR. Breaking these rules can lead to big fines, damage to a company's reputation, and even the closing of facilities.
• Security risks: The healthcare industry is a top target for cyberattacks. Digital transformation efforts must prioritize strong security mechanisms to protect patient data.
• Staff resistance to change: Doctors and staff are not always inclined to adopt and use new systems because they're hard to learn or feel like extra work. A successful change requires good training, strong leadership, and showing how the new tools will make their jobs easier.

For more on how to overcome these hurdles, read about digital transformation challenges

How low-code and AI accelerate digital healthcare transformation

Low-code helps healthcare organizations build secure, compliant applications quickly and at a large scale. The OutSystems AI-powered low-code platform is designed to:

• Build apps faster: The visual, drag-and-drop approach of low-code allows IT teams to build secure apps much faster than with traditional coding. This speed is crucial for creating new patient portals or virtual care apps.
• Integrate with existing systems: Low-code platforms come with pre-built tools to connect with existing EHRs and other legacy systems. This lets organizations modernize their technology without having to replace everything.
• Manage security and compliance: Platforms like OutSystems are built with security in mind from the start. They automate best practices and help organizations follow rules like HIPAA, giving IT leaders peace of mind.
• Use AI-driven development: As an AI-powered low-code platform, OutSystems uses artificial intelligence and custom agents to help developers build better applications, faster. Our AI capabilities help with task automation and identifying potential issues in real-time.

Low-code is a strategic asset that empowers healthcare organizations to build the secure, patient-focused apps they need to succeed in the digital world.

To learn more about how OutSystems can support your healthcare organization, visit our Healthcare Industry page.

The future of digital transformation in healthcare

As we look ahead, technology will be even more deeply woven into healthcare. Here are a few trends that will shape the future:

• Predictive medicine: AI will look at a patient's unique genetic code and health history to create highly specific treatment plans and predict future health risks.
• Advanced AI and automation: AI will continue to take on bigger roles, from helping with drug discovery to managing hospital resources. It will also help with tasks like creating clinical documentation and providing real-time support to medical staff, reducing their heavy workload.
• Advanced robotics for non-invasive surgery: The number of surgeons controlling specialized robotic arms from a console will increase, because robots have been proven to enable greater precision, flexibility, and a magnified 3D view of the surgical site, resulting in smaller incisions, less blood loss, and faster recovery times for patients.
• Widespread virtual care and remote monitoring: Care will move from the hospital to the home. Smart devices, sensors, and home health technology will create a continuous stream of data, allowing for proactive, preventative care.

The digital transformation of healthcare can improve patient outcomes, increase efficiency, and grow new technology adoption. While there are challenges like legacy systems and security risks, they can be overcome.

The future of healthcare is digital, and those who embrace it will lead the way. By taking a smart, evidence-based approach and using powerful tools, healthcare leaders can manage this change successfully.