The Issue Tracker is a responsive web app that provides easy-to-use and straight-to-the-point interfaces, with many built-in functionalities that are available to use right out-of-the-box:

• A rich, clean dashboard page with the most important analytics that allows the user to immediately assess the progress of the tickets.
  • Filter by period (day, week, month and quarter)
  • Counter cards displaying the number of newly created tickets, tickets in progress, tickets that have been solved, and tickets that have exceeded their SLA.
  • Analytics displayed in charts.
• A highly informative tickets page that aggregates the most important information about the tickets in a single table, presented clearly with a color scheme to highlight the necessary details. It allows users to:
  • Search tickets.
  • Filter by priority, assignee, creation date, and ticket status (different tabs on the table).
  • Act on tickets with quick pop-up actions.
• An organized ticket detail page, where the user can see all information and history regarding a specific ticket.
• A dedicated page to list all requesters and their basic information, all in one place. It allows users to:
  • Search requesters.
  • Filter by their organization (company), the date when the requester joined their organization as an employee, and the requester’s role inside their organization.
  • Act on requester information with quick pop-up actions.
• A neatly organized requester detail page, where the user can see  all the information and history regarding a specific requester in detail.
• A page listing all the organizations that receive support through the Issue Tracker app. It allows users to:
  • Search organizations.
  • Filter by organization name and the date when the organization started to receive support through the Issue Tracker app.
  • Act on organization information with quick pop-up actions.
• A complete organization detail page, where the user can see all the information and ticket history regarding a specific organization in detail.