OutSystems Agent Workbench
Roche, a world leader in biotechnology, is executing its "Galileo" program to prepare for the future of generative AI. To support this strategy, Roche needed a development platform that could meet its strict enterprise standards for security and governance while empowering rapid innovation.
Using OutSystems and partner Axians, Roche's development team created two transformative AI applications: RocheChat, a secure AI companion for 80,000 employees, and LUMIN, a modular AI assistant ecosystem for domain-specific problems. As a result, Roche democratized access to AI, accelerated workflows, and scaled productivity.
Challenge: Accelerating discovery
Roche's mission is to “Do now what patients need next.” The company launched its “Galileo” program to prepare for the future of generative AI. The proliferation of large language models (LLMs) in 2023 did not really address the specialized requirements of the life sciences industry. However, Roche saw this as an opportunity to build its own secure AI applications for its global workforce that would democratize access to AI while remaining compliant and scalable.
“From deeply integrated UI components to backend orchestration of AI services and tools, we tailored every part of the experience for our users, all without sacrificing performance or scalability.”
Prason Paliwal, Product Manager - Conversational Intelligence at Roche
Solution: Building secure, tailored AI applications for a global enterprise
In 2019, Senior IT Consultant Christophe Newe was one of the first members of the Roche Platform Team, and he helped establish and scale OutSystems across Roche. The team focused on building the platform, introducing lean processes, and creating reusable components.
Therefore, it was only natural that Roche would choose OutSystems for rapidly building and iterating on two key applications:
- RocheChat, a secure AI companion that helps with content creation, language translation, email communication, and summarization, was built in just three months.
- LUMIN, a new, modular AI assistant ecosystem, connects to Roche-approved internal sources and uses logic-based reasoning to solve domain-specific problems for users.
“Sparked by the release of ChatGPT—I drew on this foundation and my passion as a developer to create a proof of concept on OutSystems: RocheChat. What normally starts as a big project happened here the other way around: thanks to OutSystems, I was able to develop something so quickly and convincingly that it sparked the start of an otherwise unconventional endeavor.”
Christophe Newe, Principal Consultant - OutSystems - at Roche
Roche also integrated UI components and orchestrated backend AI services, tailoring the experience for users without compromising on performance or scalability.
“Because Roche operates in a regulated environment, we needed a platform that aligned with global compliance, identity, and security frameworks.”
Prason Paliwal, Product Manager - Conversational Intelligence at Roche
Results: 80,000 employees increase productivity with generative AI
The two applications, RocheChat and LUMIN, have become foundational elements of Roche’s AI enablement strategy, dramatically increasing productivity and workflow velocity. RocheChat quickly scaled to 80,000 employees with over 12,000 daily active users, while LUMIN is already being used by more than 5,000 people.
“RocheChat shows how innovation can happen fast when three things align: the right mindset, tooling (OutSystems), and lean processes that empower everyone at Roche to bring their ideas to life.”
Christophe Newe, Principal Consultant - OutSystems - at Roche
By building these applications in-house, Roche is saving costs and fostering internal talent. The company has also trained approximately 8,000 employees on LLM basics, so they can build their own custom, configurable AI agents. This successful rollout has built organizational trust in AI and positioned Roche to continue its mission of delivering what patients need next.
“Thousands of employees are using AI to solve problems, improve their work, share information, and innovate.”
Prasoon Paliwal, Product Manager - Conversational Intelligence
OutSystems content: Ready to learn more?
For more details about Roche’s AI strategy, watch our “Transformative generative AI use cases with OutSystems” video and check out the 2025 Innovation Award Winners. And if you’re interested in the AI stories of other companies, read our ebook, Agents of change: Visionary leaders driving impact with agentic AI.
