Digitally Transform Your Field Service Operations

OutSystems can help you deliver multi-channel applications that delight your customers and agents

Learn how OutSystems can help you make your Field Services Digital Transformation a reality

Download Solution Brief

A platform for all your field service needs

As your customers’ needs evolve, so do the channels and devices they interact with. Off the shelf solutions (COTS) often fall short keeping up with this level of change. Your field agents and contractors require a single solution that is easy to use and helps accomplish successful first-time visits.

With OutSystems, you can quickly build multi-channel applications for all your stakeholders, on any device or platform, in a matter of weeks. Using our modern application platform, you can rapidly create applications to:

Drive operational efficiency

Your field organization is under pressure to meet ever-increasing customer expectations while still delivering efficient service margins. Our platform enables you to consolidate multiple systems into a single field service portal, reduce paper-based processes, decrease service times, consistently hit your SLAs, and improve technician job satisfaction.

Learn how Vopak increased mobile employee productivity by 50%.

Mobile distributed and offline

OutSystems can provide your field teams with mobile applications that are intuitive and offer a superior user experience. With all of the information they need at their point of service, they can ramp up faster. You don't need to sacrifice look and feel to get applications that work offline and use native device features. From signature capture to facial recognition, enable all of your contractors and employees to serve customers securely and efficiently.

Quick and easy changes

Making changes shouldn't lead to manual workarounds or service downtime. Field service applications created with OutSystems support the evolution of your business and your customers’ needs allowing you to make changes in hours. Update your mobile apps without having to reinstall them and support BYOD.

Shawcor manages millions of inventory items for its customers with an integrated solution that includes a mobile inspection app and a customer portal

Field service visibility in real-time

You need critical data to make decisions quickly and accurately, and your customers expect prompt and perfect service. OutSystems allows you to accomplish this by integrating real-time data into your app, so you have up-to-the-minute views of your customer and your team’s interactions with them. Have complete visibility into location status, asset tracking, and inventory or parts levels.

Yak Access streamlines inventory tracking and keeping customers informed of order status by extending their ERP to mobile