Design, build, monitor, and continuously improve perfect-fit case management applications faster than ever before. Empower your knowledge workers to resolve complex problems that require input from multiple sources. Add structure, context, and automation to improve productivity and reduce costs.
Whether your “cases” take the form of incidents, investigations, or service requests, the OutSystems platform can help.
No one knows the mechanics of your business processes better than the people that own them. Now they’ll have the freedom and flexibility to create their own case management solutions. Designed specifically for non-IT users, OutSystems workflow builders allow both process owners and developers to optimize their business through an easy-to-use wizard that abstracts development processes and allows them to build applications in minutes, not days or weeks.
Never miss out on important context with documentation and work notes that follow cases from creation to close. Break down data silos with integrations to any internal or external systems. Enjoy streamlined approvals with automated business rules that put the right task in front of the right approver to ensure your cases are resolved as quickly as possible.
Shepherd and Wedderburn is using OutSystems to build innovative systems for clients, including a case management solution that allows lawyers to handle 20 times more cases.
Read Shepherd and Wedderburn’s story
Manage your workload more efficiently by prioritizing the most critical cases. Delegate to other team members when you need back-up or find that a case is outside your domain of expertise. Get the current status of shared work and easily collaborate between team members or departments.
BRI Security improved service and performance through work transparency.
Read BRI Security’s story
Compliance is complicated. Audits, reporting, new regulations, data restrictions—it’s hard for a business to keep up. With OutSystems, you can trace all business transactions related to a case for easy audits and automate compliance processes to avoid fines.
GarantiBank meet strict compliance standards while digitizing complex end-to-end processes.
Read GarantiBank’s story
Use application analytics to get insights on SLAs, performance, and team workloads. Armed with this data, you can pivot resources and improve business processes in order to operate at your fullest potential.
Lloyds of London insurance broker Tysers built a cloud-based platform that consolidates processes and automates the end-to-end lifecycle of a policy.
Read Tysers’s story
Configure an integration connector instead of writing (and rewriting) custom code. This is much faster and far less error-prone. And when you are ready to add IoT or AI/ML to your applications, we have you covered there, too.
With more than 140 UX/UI out of the box patterns, templates, and controls, now you don’t have to design and build from scratch. Run a single code base for all form factors regardless of device.
Mobile device screens, menus, buttons, and screen sizes are in constant flux, leaving mobile app developers scrambling. But not with OutSystems, as we regularly add support for new mobile operating systems so you can keep up with the pace of change.
No proprietary components, runtime engines, or interpreters required. Your new case management apps are generated into a fully open, standard, optimized, and documented set of server and client components. And, your intellectual property remains yours.
What is dynamic case management? Who is using it and how can it help you prepare for the future of work?
The nature of work is changing from task-based to knowledge-driven, and now our supporting processes must change too. Get a better understanding of dynamic case management as a practice, and how it can help your organization operate more efficiently in the modern age of work. Download this eBook to learn:
